Refund Policy
At TrendzandFashion, we want you to be completely satisfied with your trendy fashion purchases. If for any reason you are not satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind. Please review the following information regarding our refund process:
Eligibility for Refunds:
- To be eligible for a refund, items must be unused, unworn, and in their original condition with tags attached.
- Refunds must be requested within 10 days of receiving your order.
- Certain items such as intimate apparel, swimwear, and accessories may be ineligible for refund due to hygiene reasons. Please refer to product descriptions for any specific refund restrictions.
Refund Process:
- Contact our customer service team at Email:contact.trendzandfashion@gmail.com to request a refund.
- Provide your order number and details of the item(s) you wish to return.
- Our customer service team will provide you with instructions on how to return your item(s) and any required return authorization or shipping labels.
- Once your return is received and inspected, we will process your refund to the original payment method used for the purchase.
Return Shipping:
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service to ensure your return is received safely.
Refund Timeline:
- Please allow 10 days for the refund to be processed and credited back to your account, depending on your payment provider's processing times.
- Refunds may take additional time to appear in your account depending on your bank or credit card company's policies.
Exchanges:
- Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you may return it for a refund and place a new order for the desired item.
Questions or Concerns: If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team at [insert contact email or phone number]. We're here to assist you with any inquiries and ensure your shopping experience with TrendzandFashion is satisfactory.